IT technician

Procano delivers IT services and support to hundreds of small and medium-sized businesses across the Nordics. Our philosophy is as simple as it is clear: We aim to make our customers' relationship with IT as smooth and secure as possible – in a safe and cost-effective manner. We believe that IT should optimize the company's time, money, and energy. It should simply work – every single day.

We are proud to be an award-winning provider with accolades from recognized independent actors in fields such as total security and infrastructure in Europe. Our deep expertise and close collaboration with Microsoft lay the foundation for our ability to provide high-quality services to our customers. For you, this means the opportunity to work with the latest technology and the leading experts in the industry.

Who is the Procano team?

To create the best customer experience, we have gathered some of the country's sharpest IT minds. Together we are 35 employees, spread across our offices in Oslo and Porsgrunn. We are a good mix of people, from experienced heads to young talents, all with their unique perspectives and ideas.

Our Porsgrunn office is a place where we like to have fun together, while being very focused on learning and developing. With us, there is always room for questions or suggestions for improvements, and we are quick to turn around and do things differently when someone comes up with a good idea.

What will you work on?

We are now looking for an IT technician for our Porsgrunn office. You will work with servicedesk, operations, and project work. Here you will solve everything from simple support requests to complex technical issues. Here are your main responsibilities:

• Tasks related to Servicedesk: support, installation, troubleshooting, field assignments, and participation in onboarding projects

• Contribute to the team effectively solving technical challenges and tasks according to goals

• Actively contribute to process development to strengthen productivity and increase customer satisfaction

• Opportunity to delve into and take responsibility within various product areas

Who are we looking for?

We envision that you have:

• Relevant IT technical competence and experience, especially within the Microsoft 365 portfolio, as well as familiarity with networks and Microsoft Azure. Here we value breadth over depth.

• Minimum 2 years of relevant work experience, including experience with IT support and/or operations

• Good Norwegian and English skills, both oral and written

• Class B driver's license

If you also have relevant certifications, that is an advantage.

We envision that you are solution-oriented, proactive, and driven to get things done. You like to challenge the status quo by asking yourself whether we can streamline, automate, or find a completely different way to do something. At the same time, you enjoy creating systems and structures that promote good flow and effective communication. You are a good team player who likes to build relationships – whether it’s with your team, other colleagues, or our customers. We hope, of course, that you are a technologically curious person who enjoys exploring new technology and staying professionally updated.

What do you get with us? 

• A unique opportunity to develop your professional skills in a growing company  

• The chance to work with a broad technology portfolio, and learn from some of the most skilled professionals in the industry  

• A pleasant work environment that values social interaction. 

• Training, certifications, and a clear career plan for your further development. There will also be room to delve deeper and take more responsibility in an area or product that you find exciting. 

• Modern premises in Porsgrunn with parking options and a good cafeteria  

• Employee benefits that include good insurance and pension schemes, and membership in SATS.