Frequently Asked Questions

FAQ

Frequently Asked Questions

FAQ

What IT services do you offer?

We deliver all the services you would expect from an IT department. Including Network services, Cloud services, Software (Microsoft 365, Adobe, AutoCAD, Docusign etc) and Hardware (PC, Printers, Monitors, Docking, Phones), Meeting rooms and IT support. With Procano, IT security is always included.

What does it mean to hire an IT consultant?

By renting an IT consultant, you have someone sitting with you at all times. Often we see that most companies get more out of buying IT support as a service. Then we take care of staffing, training, and development. Our responsibility is that your users should get answers to their questions in a good way within the agreed time.

How do I know if my company is protected against data breaches?

You can never be completely certain, but there is much you can do to become safer. Through an agreement with us, we take care of your IT security and provide you with the advice and services you need to feel secure.

How much does IT security cost for my company?

IT security has traditionally been expensive, but we have negotiated agreements with suppliers across our entire customer base and are therefore able to deliver the most cost-effective services for your business. Together, we will determine which services are 'need-to-have' and which are 'nice-to-have'.

How do I get started with onboarding and offboarding with Procano?

We take full responsibility for the onboarding process. We have a predefined project workflow carried out by a PRINCE2 certified project manager. Here, we go through all parts of your IT operations and ensure that you are well integrated into our solutions. As part of the onboarding, a kick-off meeting is held with your customer team so that you can get to know each other well and be ready for the road ahead.

What equipment do I need to collaborate with you?

We do not set any requirements for equipment to be able to collaborate with us. Our products work just as well on Apple as on Windows.

Can I buy or rent IT equipment from you?

Procano delivers equipment both as a purchase through our webshop or as a service at a fixed monthly price. This applies regardless of whether you need a PC, network, or print.

Where do you have offices?

We have offices in Oslo and Porsgrunn.

Get started with multi-factor authentication (MFA)

Why do you lock the front door when you leave home? Most of us lock the house to prevent strangers from coming in, it's simple and we do it without thinking through it. The same security procedures are often forgotten when securing their business digitally.

Get started with multi-factor authentication (MFA)

Why do you lock the front door when you leave home? Most of us lock the house to prevent strangers from coming in, it's simple and we do it without thinking through it. The same security procedures are often forgotten when securing their business digitally.

Digital hygiene: Two simple steps to a secure home office

Do you know how your company has protected itself against cyber attacks when employees are on the go or working from home? When employees work outside the office walls, the company's data is more vulnerable to hacking, viruses, and data breaches; What if the laptop is stolen, the hotel network is hacked, or the partner gets a virus that spreads to other computers at home? Digital hygiene protects the company in the same way hand hygiene protects our health!

Digital hygiene: Two simple steps to a secure home office

Do you know how your company has protected itself against cyber attacks when employees are on the go or working from home? When employees work outside the office walls, the company's data is more vulnerable to hacking, viruses, and data breaches; What if the laptop is stolen, the hotel network is hacked, or the partner gets a virus that spreads to other computers at home? Digital hygiene protects the company in the same way hand hygiene protects our health!

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Happy IT expert

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Get a free review of your IT environment from one of our experts

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Happy IT expert

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Get a free review of your IT environment from one of our experts

Happy IT expert
Happy IT expert

Get started

Get a free review of your IT environment from one of our experts