Last revised:
November 6, 2025
Sales and Delivery Terms for Ordering Goods from Procano AS
General
These sales and delivery terms apply to all offers, sales, and deliveries made through Procano AS, regardless of the ordering channel (webshop, telephone, email, service desk, or other channels), unless otherwise agreed in writing between the parties. By ordering goods from Procano AS, the customer accepts these terms.
Prices
All prices are quoted in Norwegian kroner and exclude value-added tax (VAT), unless otherwise specifically stated. Prices may vary based on changes in exchange rates, duties, and taxes. Procano AS reserves the right to adjust prices in the event of price increases from suppliers or other market conditions.
Payment
Payment must be made by the date specified on the invoice, or upon ordering unless otherwise agreed. Procano AS accepts the following payment methods: invoice.
In case of late payment, default interest according to applicable law will be added, as well as any reminder fees. The customer does not have the right to offset their own claims unless this has been agreed in writing with Procano AS.
In case of substantial payment default, Procano AS has the right to rescind the purchase and stop all deliveries, as well as to require compensation for financial loss resulting from the default.Retention of Title
Procano AS retains ownership of all delivered goods until the entire purchase price, including delivery costs, interest, and fees, has been paid. See the Mortgage Act paragraphs 3-14 and 3-22.
Delivery
Delivery takes place from the warehouses of Procano AS's distributors on "ex works" terms, unless otherwise agreed. The delivery time is estimated based on availability, and Procano AS cannot be held liable for delays that are beyond our control. The risk of the goods transfers to the customer when it is delivered from the manufacturer's or distributor's warehouse. After this point, Procano AS is not responsible for any damages or losses.
Returns and Ordering Errors
Goods ordered from Procano AS can only be returned after written complaint and agreement with Procano AS. Returns apply only to stock items in unopened original packaging and may be subject to a return fee of 15% of the invoice value, with a minimum of NOK 350. Special orders cannot be canceled or returned.
Deficiencies and Complaints
The customer is obliged to inspect the goods upon delivery to detect any faults or deficiencies. Any deficiencies must be reported in writing to Procano AS within 7 days of the delivery date. Procano AS forwards the complaint to the manufacturer, and all further processing occurs according to the manufacturer's warranty conditions. The manufacturer decides whether the product should be repaired, replaced, or credited. Procano AS has no independent assessment or decision-making authority in such matters and only acts as an administrative link between the customer and the manufacturer.
Product Information and Changes
Product information from Procano AS is provided with reservation for errors or changes. Procano AS reserves the right to change the products without prior notice, as long as it does not result in functional disadvantages for the customer.
Liability
Procano AS disclaims any liability for the product's characteristics, performance, defects, or deficiencies, and cannot be held accountable for direct or indirect losses, including loss of profit, operational losses, or economic consequences.
Disputes
Any dispute between Procano AS and the customer shall be settled according to Norwegian law with Oslo District Court as the jurisdiction, unless otherwise agreed.
Privacy
Procano AS processes personal data according to applicable privacy legislation. Information about our processing of personal data can be found in our privacy policy, available on our website.
Force Majeure
Procano AS is not responsible for delays or failure to fulfill agreements caused by circumstances beyond our control, including, but not limited to, natural disasters, war, strikes, or pandemics.
Compliance with Laws
The customer is responsible for complying with all relevant laws and regulations, including export and import regulations for purchased products.
Confidentiality
Procano AS and the customer undertake to keep confidential information arising in connection with the agreement private and ensure that such information is not shared with third parties without consent.
Changes to Terms
Procano AS reserves the right to change these sales and delivery terms without prior notice. Any changes will be published in relevant channels, and the customer is considered to have accepted the changes with the next order.