Procano

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Procano
Procano

Support

Contact us

Run Better / The Platform

Run Better / The Platform

The platform behind
simpler day-to-day IT.

The platform behind
simpler day-to-day IT.

Self-service, automation, and monitoring are linked to the people who follow up. Here, you can see how a need turns into an actionable task.

Self-service, automation, and monitoring are linked to the people who follow up. Here, you can see how a need turns into an actionable task.

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Systems. Execution. Accountability.

Systems. Execution. Accountability.

From need
to action.

From need
to action.

From need
to action.

User requests and monitoring alerts are the starting point. Systems provide visibility, established workflows execute tasks, and specialists follow up.

User requests and monitoring alerts are the starting point. Systems provide visibility, established workflows execute tasks, and specialists follow up.

User requests and monitoring alerts are the starting point. Systems provide visibility, established workflows execute tasks, and specialists follow up.

01

The requirement is submitted

An employee requests assistance or orders a service. Monitoring can also detect an incident.

02

The task is being clarified

Information is gathered in the service platform. Necessary access, controls and approvals are clarified.

03

Work is carried out

Probotic is the automation layer that executes established tasks within the connected systems.

04

Followed up by professionals

The service desk and specialists handle tasks and deviations requiring human intervention, and follow up on the delivery.

From requirement to
completed task.

From requirement to
completed task.

From requirement to
completed task.

New employee

Software

Proactive IT operations

Example: user creation

The requirement is submitted

Information is registered via the portal or chat.

Controls in place

Information is verified. Approval is obtained where necessary.

Probotic delivers

The established flow creates the user.

The user has been created

The requested task has been completed.

When the task requires human judgment

Specialists handle tasks and discrepancies that fall outside the established workflow.

New employee

Software

Proactive IT operations

Example: user creation

The requirement is submitted

Information is registered via the portal or chat.

Controls in place

Information is verified. Approval is obtained where necessary.

Probotic delivers

The established flow creates the user.

The user has been created

The requested task has been completed.

When the task requires human judgment

Specialists handle tasks and discrepancies that fall outside the established workflow.

New employee

Software

Proactive IT operations

Example: user creation

The requirement is submitted

Information is registered via the portal or chat.

Controls in place

Information is verified. Approval is obtained where necessary.

Probotic delivers

The established flow creates the user.

The user has been created

The requested task has been completed.

When the task requires human judgment

Specialists handle tasks and discrepancies that fall outside the established workflow.

Monitoring and follow-up

Monitoring and follow-up

The work continues
between enquiries.

The work continues
between enquiries.

The work continues
between enquiries.

Monitoring IT operations and security provides a foundation for detecting and following up on incidents. Established workflows can gather information and initiate agreed actions. Specialists assess what requires further follow-up.

Monitoring IT operations and security provides a foundation for detecting and following up on incidents. Established workflows can gather information and initiate agreed actions. Specialists assess what requires further follow-up.

Tailored to your business

Tailored to your business

A common foundation.
Different needs.

A common foundation.
Different needs.

A common foundation.
Different needs.

A complete IT delivery can be built on Procano's service platform. If you require a dedicated service system for your organisation, Halo can be integrated with the delivery.

A complete IT delivery can be built on Procano's service platform. If you require a dedicated service system for your organisation, Halo can be integrated with the delivery.

Halo can also be purchased as a standalone product. Automation and agreed IT operations tasks can be added as and when the need arises.

Halo can also be purchased as a standalone product. Automation and agreed IT operations tasks can be added as and when the need arises.

See IT operations with dedicated service system

Explore Halo ESM

What should be made easier
in your day-to-day IT operations?

What should be made easier
in your day-to-day IT operations?

What should be made easier
in your day-to-day IT operations?

Tell us about the time-consuming tasks and what you want to achieve.

Tell us about the time-consuming tasks and what you want to achieve.

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