Procano

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Procano
Procano

Support

Contact us

Run Better

Run Better

IT operations and your own service system.
A coherent delivery.

IT operations and your own service system.
A coherent delivery.

IT operations and your own service system.
A coherent delivery.

A dedicated Halo ESM and a complete IT delivery from Procano. Systems, automation, IT operations, support, and security are fully connected, whilst your in-house IT specialists retain their defined roles.

A dedicated Halo ESM and a complete IT delivery from Procano. Systems, automation, IT operations, support, and security are fully connected, whilst your in-house IT specialists retain their defined roles.

See Halo ESM as a standalone system

SYSTEM / EXECUTION / RESPONSIBILITY

SYSTEM / EXECUTION / RESPONSIBILITY

+

+

When everything
connects.

When everything
connects.

When everything
connects.

YOUR ORGANISATION

Halo ITSM / ESM

Halo ITSM / ESM

Conceptual view of the combined delivery.

FOR USERS AND FOR IT

FOR USERS AND FOR IT

Simpler at the front.
Better collaboration behind the scenes.

Simpler at the front.
Better collaboration behind the scenes.

Simpler at the front.
Better collaboration behind the scenes.

From IT to HR, payroll, and finance: service management can consolidate enquiries across the organisation.

From IT to HR, payroll, and finance: service management can consolidate enquiries across the organisation.

From IT to HR, payroll, and finance: service management can consolidate enquiries across the organisation.

01

For employees

For employees

For employees

One place to find services and log requests, with self-service and a clear service catalogue.

02

For in-house IT

For in-house IT

For in-house IT

Less routine work and more scope for your own architecture and business-facing IT.

03

For service owners

For service owners

For service owners

A system and an operational delivery that can be interconnected, with clearly defined responsibilities for who takes the task forward.

YOUR BUSINESS

Halo ITSM/ESM

Halo ITSM/ESM

integration →

integration →

PROCANO

Halo PSA + Probotic

Halo PSA + Probotic

actions →

actions →

CONNECTED

Your systems

Your systems

The standard model: the customer's Halo is integrated with Procano's PSA. Probotic carries out established tasks across connected systems.

YOUR IT. OUR COLLABORATION.

YOUR IT. OUR COLLABORATION.

Retain expertise.
Choose responsibility.

Retain expertise.
Choose responsibility.

Retain expertise.
Choose responsibility.

A better service system does not mean replacing the entire organisation's IT environment.

A better service system does not mean replacing the entire organisation's IT environment.

We can handle service desk and IT operations tasks alongside an in-house IT organisation, or deliver a more comprehensive IT service. The customer's needs and the contract determine the scope.

If you have multiple specialist suppliers, SIAM can assist with coordination, SLA management, and follow-up.

HALO PARTNER AND DISTRIBUTOR

HALO PARTNER AND DISTRIBUTOR

From licence to solution.

From licence to solution.

From licence to solution.

Procano provides licensing, architecture, advisory and implementation. Automation and IT operations can be included as part of the overall delivery.

Procano provides licensing, architecture, advisory and implementation. Automation and IT operations can be included as part of the overall delivery.

Procano provides licensing, architecture, advisory and implementation. Automation and IT operations can be included as part of the overall delivery.

01

Architecture and needs

We align the system with what the business aims to achieve.

02

Implementation

Service management and the integrations are established based on the agreed scope.

03

Automation and responsibility

Workflows and operational tasks are linked where relevant.

Good to know

Good to know

A few questions
along the way.

A few questions
along the way.

Do we need to buy every service?

Can you connect to other service management systems?

A good place to start

A good place to start

Get the system and
delivery to work together.

Get the system and
delivery to work together.

Get the system and
delivery to work together.

Start with how your day-to-day IT operations are organised today.

Start with how your day-to-day IT operations are organised today.

To complete IT