An integrated IT delivery
01
The foundation
Monitoring, IT operations and security in a single delivery. We oversee your IT environment and handle the operational tasks that keep day-to-day business running. The platform provides a shared foundation for support, automation and ongoing follow-up.
02
The automation
Established workflows automate repetitive tasks in the IT operations environment. User provisioning, software deployment, and updates can move from request to execution through clearly defined checks. This reduces manual follow-up work and gives specialists more time for tasks that require professional judgement.
03
Our people
Professionals take over where technology and systems end. The service desk supports users, whilst specialists follow up on cases requiring troubleshooting or human judgement. Information from the platform provides them with a better foundation to take matters forward.
01
Round-the-clock security monitoring through Netsecurity as a security partner. The SOC monitors for signs of security incidents and helps determine what needs further investigation. In this way, specialist security expertise is integrated into the operational IT delivery.
02
Round-the-clock monitoring and operations, with a focus on availability and stability across the IT environment. The NOC detects operational deviations and provides the basis for troubleshooting and further follow-up. This work is linked to the platform and the specialists who follow up on the delivery.
Do you need help with risk and governance?
There is a dedicated advisory offering under Run Different.
See security advisory
We take care of your day-to-day IT
IT operations, support, security and automation from an established platform. Together, we clarify your environment, what the delivery should entail, and how you get started.
In-house IT is part of the team
If you have in-house IT specialists, we build the partnership around the expertise and tasks you wish to retain. We clarify who handles what, and how we follow up together.
The delivery
What is covered by IT operations, support, security, and automation? What counts as an add-on, and what do you handle in-house?
The cost base
Users, environment, licences, integrations, and agreed services are relevant to the clarification. Also consider the start-up and ongoing scope.
The transition
Clarify existing agreements, access permissions, responsibilities, and the sequence of steps before you make the switch. The plan must suit your environment.
Do we need to choose a system before contacting you?
Can we retain our own in-house IT department?
Is all support automated?