Procano

Support

Contact us

Procano
Procano

Support

Contact us

Run Better

Run Better

Service management.
For more than just IT.

Service management.
For more than just IT.

Service management.
For more than just IT.

Procure or replace your service management system with Halo ITSM/ESM, for in-house IT or services across the organisation. As a Halo partner and distributor, we provide licences, architecture, advisory, and implementation.

Procure or replace your service management system with Halo ITSM/ESM, for in-house IT or services across the organisation. As a Halo partner and distributor, we provide licences, architecture, advisory, and implementation.

HALO / ENTERPRISE SERVICE MANAGEMENT

HALO / ENTERPRISE SERVICE MANAGEMENT

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One platform.
Multiple areas of the business.

One platform.
Multiple areas of the business.

One platform.
Multiple areas of the business.

Illustration of service areas, not a screenshot of Halo.

START WHERE THE NEED IS

START WHERE THE NEED IS

Better tools for IT.
Or a single point of entry for everyone.

Better tools for IT.
Or a single point of entry for everyone.

Better tools for IT.
Or a single point of entry for everyone.

A system purchase stands on its own. You do not need to move your IT operations to start using Halo.

A system purchase stands on its own. You do not need to move your IT operations to start using Halo.

A system purchase stands on its own. You do not need to move your IT operations to start using Halo.

ITSM / for in-house IT

ESM / for business

IT Service Management

Bring structure to your
day-to-day IT.

Consolidate enquiries and services for your in-house IT function. Procano provides support with architecture, advisory, and the implementation of the system.

ILLUSTRATED SERVICE CATALOGUE

I need IT support

I need software

An employee starts

ITSM / for in-house IT

ESM / for business

IT Service Management

Bring structure to your
day-to-day IT.

Consolidate enquiries and services for your in-house IT function. Procano provides support with architecture, advisory, and the implementation of the system.

ILLUSTRATED SERVICE CATALOGUE

I need IT support

I need software

An employee starts

ITSM / for in-house IT

ESM / for business

IT Service Management

Bring structure to your
day-to-day IT.

Consolidate enquiries and services for your in-house IT function. Procano provides support with architecture, advisory, and the implementation of the system.

ILLUSTRATED SERVICE CATALOGUE

I need IT support

I need software

An employee starts

A UNIFIED PROFESSIONAL COMMUNITY

A UNIFIED PROFESSIONAL COMMUNITY

More than just a licence.

More than just a licence.

More than just a licence.

Licensing, architecture, advisory, and implementation from the same partner.

Licensing, architecture, advisory, and implementation from the same partner.

Licensing, architecture, advisory, and implementation from the same partner.

01

Licence

Procano delivers Halo as a partner and distributor.

02

Architecture

The system must suit the organisation's needs and the desired context.

03

Advisory

Processes and requirements are linked to how the system is to be used.

04

Implementation

From an agreed solution to a system ready for use.

CHOICE, NOT A FORCED STAIRCASE

CHOICE, NOT A FORCED STAIRCASE

Start with Halo.
Build further whenever it suits you.

Start with Halo.
Build further whenever it suits you.

Start with Halo.
Build further whenever it suits you.

The system can be the entire delivery. Or the beginning of a broader collaboration.

The system can be the entire delivery. Or the beginning of a broader collaboration.

Connect to Probotic for automation, select service desk and IT operations tasks, or add SIAM for supplier coordination. Services are selected based on needs and agreement.

See Halo alongside IT operations

SIAM

SIAM

Multiple suppliers.
Better collaboration.

Multiple suppliers.
Better collaboration.

Multiple suppliers.
Better collaboration.

You do not need to spend your own capacity acting as an intermediary between all the suppliers.

You do not need to spend your own capacity acting as an intermediary between all the suppliers.

We can coordinate services, monitor SLAs, and manage incident, problem, and change processes. From coordinating alongside your in-house IT to agreed end-to-end responsibility.

Good to know

Good to know

A few questions
along the way.

A few questions
along the way.

Can we buy Halo on its own?

Is Halo PSA the same as our own ESM?

Where do we start?

A good place to start

A good place to start

A better service system
starts with your needs.

A better service system
starts with your needs.

A better service system
starts with your needs.

Tell us what is missing from the tools you use today.

Tell us what is missing from the tools you use today.

View ESM and IT operations together